Reputation Management
Reputation Management Software
Have you monitored your reviews recently?
Perception isn’t reality. Your current reviews may not accurately reflect your quality of service.
Shape your business’s reality by ensuring that you gain high-quality, accurate and positive reviews.
We can help you build a positive online reputation and generate legitimate reviews with our state-of-the-art review software, which makes it easy to consistently reach out to your customers for feedback to not only improve your business but also to bolster your online presence when you provide a great service.
Why Reputation Management Matters
Online reviews directly influence how customers perceive your business before they ever contact you. A few outdated or unbalanced reviews can shape decisions—even when your actual service quality is strong.
Reputation management helps ensure that customer feedback accurately reflects your work by encouraging genuine reviews, monitoring platforms consistently, and responding to feedback in a timely, professional way.
Lauer Media Company Review Software
- Can be set up in a day.
- Will aggregate all of your current reviews onto a review page on your website.
- Will help you generate more 1st party and 3rd party reviews.
- Will market your testimonials for potential customers to see.
Who Reputation Management Is Best For
Reputation management is ideal for service-based businesses, local companies, and brands where trust plays a major role in buying decisions. It’s especially valuable for businesses that rely on referrals, repeat customers, or local search visibility.
If reviews influence whether customers choose you—or your competitor—reputation management helps you stay in control of that narrative.
Reputation Management Portfolio
Send Feedback Requests to Generate Reviews
Get feedback from your customers with automated proactive requests asking about their experience. Using email or SMS, we’ll deliver a high quality email request branded with your company logo that makes it easy for your customer to let you know about their experience. You will have the ability to gather first-party and third-party reviews, and you can customize the message sent to the customer via email.
What Reputation Management Does (And Doesn’t) Do
Reputation management focuses on generating legitimate customer feedback, monitoring reviews, and helping businesses respond professionally across platforms.
It does not involve fake reviews, review incentives that violate platform guidelines, or manipulating ratings. The goal is transparency, accuracy, and trust—not shortcuts.
Learn From Your Customers and Respond
Monitor the most important review sites for your business daily. We monitor over 35 of the top review sites like Google, TripAdvisor, and Facebook. You will receive immediate updates and email notifications when a new review is written, and this will allow you to respond promptly, keeping your finger on the pulse of your reputation online and giving you quick recourse to breathe life back into it. You will also receive weekly or monthly aggregate reporting on your feedback and net promoter score.
Share Your Customers Experiences on your Website
As you gather customer feedback, we will automatically post their ratings and reviews on your website through our review widget. These reviews also are able to be shared on social media. The first-and third-party reviews will also help you improve your SEO rankings, website content, and local listings rankings. We will help your ratings to show on your Google organic listings, which is a excellent complement to any successful SEO campaign.
Learn How Our Review Product & Can Help Your Business
Get a Free Web Review Today!
FAQs
Online reputation management is the process of monitoring, improving, and promoting how a business is perceived online through customer reviews, ratings, and feedback across platforms like Google, Facebook, and industry-specific review sites.
Reputation management is important because online reviews influence trust, purchasing decisions, and local search rankings. Positive reviews improve credibility and visibility, while unmanaged negative reviews can reduce leads and customer confidence.
Our reputation management software automates review requests via email or SMS, monitors multiple review platforms, aggregates customer feedback, and helps businesses respond quickly while showcasing positive reviews on their website and marketing channels.
Yes, reputation management supports local SEO by increasing review volume, improving ratings, and generating fresh user-generated content. These signals help strengthen Google Business Profiles and improve visibility in local search results.
We help generate reviews by sending branded, automated feedback requests to customers after a service interaction. This makes it easy for customers to leave first‑party and third‑party reviews, increasing review consistency and authenticity.
We monitor over 35 major review platforms, including Google, Facebook, TripAdvisor, and industry‑specific sites. Businesses receive real-time notifications when new reviews are posted so they can respond promptly.
Yes, we help businesses monitor and respond to negative reviews professionally. Timely responses help protect brand reputation, demonstrate accountability, and show potential customers that feedback is taken seriously.
Our reputation management software can typically be set up within one business day, allowing businesses to start collecting reviews, monitoring platforms, and improving their online reputation quickly.